Dura-Seal® Terms / Policy / Shipping Info...
If you would like to track an order or get your shipment tracking number, simply give us a call. Our shipping department is available 9am. to 5pm. EST. Monday - Friday. Our shipping team works hard to get your order packaged and on it's way the same day you order it (holidays and Sundays excluded, orders received on Saturdays, after 12pm, Sundays and holidays will be shipped next business day). All orders are shipped via USPS 2 -3 Day Priority Mail...
TERMS & CONDITIONS: Your purchase is subject to Dura Seal / ABX CORP. normal terms and conditions of sale which are shown below for your reference.
PRICING AND PAYMENT: We make every attempt to maintain the lowest prices on our items and all up to date prices are shown on our site. There are never any surprises or price changes once your order is placed. We accept Visa, MasterCard, Amex and Discover creditcards online and/or via telephone. Our website security is just as important to us as it is to you. So you can rest assure our shopping cart is SSL Certified.
CANCELLATIONS OR MODIFICATIONS TO PURCHASES: Our Manufacturing and shipping departments work hard to get your order processed and out to you the same day you place the order (excluding Saturdays, Sundays and Holidays). So, if you decide to cancel your order or add an item to your order, be sure to contact our Customer Service Dept. via telephone during normal business hours (Mon -Fri. 9am to 5pm EST.) before your package leaves our facility to avoid any restocking fees.
USING OUR PRODUCTS: All our products come with complete easy to understand instructions. If your purchasing a DuraSeal Head Gasket Repair Sealer Kit, detailed instructions will accompany your order. Plus our Automotive Tech's are available Mon -Fri. 9am to 6pm EST at: 706-633-9088. As a general rule, anytime your working on your coolant system of your vehicle you should always drain your old coolant out and at least run some clean water through the system before using our sealers to remove any contaminates like hydro-carbons, scale and oil residue. That being said, here's a brief description of how to perform an average DuraSeal Head Gasket Repair;
INSTRUCTIONS FOR USING OUR HEAD GASKET REPAIR SEALER:
IMPORTANT NOTES: (1) Do not use the “overflow-tank”. (2) If the vehicle has no radiator cap, use “upper-radiator hose” to add sealers and water. (3) The repair process is more efficient with thermostat out. However, removal is not always possible on certain models so, the thermostat can be left-in during the repair process, (this will be discussed later).
1). Start with a cool engine. If your vehicle has a radiator cap located on the radiator, remove it now and leave off during draining, (you will use the cap opening to pour the sealers and water into the system later). If your vehicle only has an over-flow tank and does not have a radiator cap, disconnect the upper radiator hose from the “engine-side” leaving the other end still attached, (you will use this hose to pour the sealers into your system later).
(2). Drain coolant system, if you have used any other type of sealer be sure to use our "Water-Glass Flush Agent" to remove any water-glass based sealers from your engine. (disconnect lower radiator hose from the radiator, allowing engine block and radiator to drain). You should also remove thermostat at this time, and leave out during the repair. Be sure to reinstall housing with thermostat left-out. *After draining, run clean water through radiator and engine block. If vehicle has the newer style thermostat, (see picture #3), you will need to apply a small amount of ATV Automotive Silicone between the thermostat housing and the engine block to maintain the seal while the thermostat is out during the repair process.
*If you cannot remove the thermostat, you may leave it in. If you do leave it in, after draining all fluids as directed in “Step-2”, reconnect lower-hose, refill system with clean water, idle engine for 15 minutes, then allow to cool and re-drain a second time. Then, move on to “Step-3”.
NOTE: *If repairing a Subaru, you MUST flush-out the heater-core at this time! Subaru heater cores accumulate dirt and grime which adversely affect the overall sealing process! To flush, simply locate the two black heater hoses between the engine and the firewall, (they will be within a few inches of each other.) < See picture at left. Simply disconnect both hoses and using a garden hose flush clean water into each metal tube and through core until water runs out clear. Then reattach hoses.
(3). If you purchased Dura-Seal Coolant Flush Agent, add now and follow the directions on the bottle, if you do not have the flush agent, begin “Step-4” now.
(4). Be sure to reconnect lower-hose and begin the repair process by pouring all Dura-Seal Head, Block or Intake Manifold Liquid Sealer contents included with your repair kit and entire packet(s) of Dura-Seal Extreme Powder Additive into your coolant system via the radiator cap, (if you do not have a radiator cap) use the upper radiator hose. Simply disconnect upper-hose from the engine-side of the hose leaving it attached to the radiator. Next, completely fill the system with clean water, no coolant at this time. Replace radiator cap and/or hose.
(5). Idle in “park” with heater on “high” for three 20 minute run-cycles with 20 minute cool-downs between them, (example; 20 minutes-on, 20 minutes-off). Do not allow to overheat, (if it begins to overheat, turn off engine and allow to cool then continue any remaining time left on that run cycle, allow cool-down. Then, move on to next run cycle). When done with all run cycles, be sure vehicle is road worthy, safe to operate and drive for 15 minutes with sealer solution still in vehicle, do not exceed 45 MPH. If you still have symptoms like white smoke or coolant loss, add water if necessary and repeat “Step-5” up to 3 times if needed. Symptoms should go away.
(6). When finished with “Step-5”, whether or-not all symptoms are gone! let engine cool down and drain-out all used sealer solution/water out of the system following Step#2 listed above. (Remember, if you left the thermostat in during the repair, you MUST refill with clean water, idle 15 minutes and re-drain that second time as stated in “Step-2”). Next, disconnect “upper” and “lower” hoses and allow your system to air-dry for at least 4 hours, overnight air-dry is ok too! Then, reinstall your thermostat, (NOTE: Northstar engines will want to overheat when operating without a thermostat). If no freezing weather exists refill system with just water, if outside air is freezing, be sure to use antifreeze. Take vehicle for test drive to check new seal, thermostat should be in at this time. If you have a full 100% seal, you can add coolant/antifreeze to system later that day if needed. *If you do not have a full seal, simply call Dura-Seal customer service Mon.-Fri. 9am. to 5pm. EST (305)453-9838 to receive another application, as some vehicles may require another treatment to fully seal the leak.
*NOTE: Additional treatments are custom made at our facility to be stronger then your last treatment…
*If you purchased our Dura-Seal Oil Stop Leak you may add to engine oil at this time... *If you purchased the Dura-Seal Liquid-Ice, do not add until 48 hours after a successful repair., just pour into overflow tank .
SHIPPING AND SHIPPING COSTS: All products are sent to you via the U.S. Postal Service 2-3 Business Day Priority method, this is the only available option during check-out in our shopping cart. All items/products which leave our facility by U.S. Mail and/or other carrier become property of said parcel carrier during the duration of the delivery time. DuraSeal and/or ABX Corp. is hereby not responsible for in-route shipping delays, lost packages or stolen deliveries but at the discretion of DuraSeal and/or ABX Corp. We will resend the package/products at no charge for the products, customer however must repay any shipping and handling needed to resend said package/products. Overnight shipping is available but is more expensive and must be requested by calling-in your order directly to our Customer Service Dept. at: 706-994-8466 Mon -Fri. 9am to 5pm EST. By ordering from our website customer agrees to all terms and conditions herein. We ship all over the world including Canada, Australia, Mexico, United Kingdom, and more... If your ordering from abroad, simply check yourself out using our shopping cart and choose the correct country and province from the list. It takes about 2-3 business days to receive your order if in the U.S., and 5-7 days to Canada, 7-10 days to U.K. and about 7-10 days to Australia.
ACKNOWLEDGEMENT: By purchasing and/or using the ABX INTL. Corp, ABX Automotive and/or Dura-Seal product(s), you acknowledge that you have read the terms and agreements stated on our website(s) and stated herein and agree to all listed conditions. And understand/agree these terms comprise the entire terms and conditions of said guarantee and/or warranty and are the exclusive statement of agreement between the parties listed herein and end user/customer and supersede all proposal or prior agreements, oral or written and/or all other communications between parties relating to subject matter. No other prior or subsequent oral or written information, quote, statement, or advice given by any company member, employee, automotive technician, sales person, etc. of ABX INTL. Corp, ABX Automotive and Dura-Seal or affiliate of ABX INTL. Corp, ABX Automotive and Dura-Seal or website portal or written information associated with the sale or display of products offered by ABX INTL. Corp, ABX Automotive and Dura-Seal shall create a separate warranty or in any way modify the scope of the guarantee and warranty. Nor should you rely on any such information or advice. You as the end user/purchaser of any product offer by ABX INTL. Corp, ABX Automotive and Dura-Seal herein acknowledge and by purchasing said product(s) completely at your own risk and that your entire recourse is solely for the original purchase cost(s) of said product(s), when and if applicable, minus any/all shipping and handling. You additionally acknowledge that your head gasket damage, engine block damage and/or cylinder damaged engine has in fact rendered your vehicle to be amortized to de facto of zero value and that the use any of ABX INTL. Corp, ABX Automotive and Dura-Seal products will have zero effect on overall value of your vehicle. Also, “if” product(s) should fail to produce your desired results you hereby agree that you will not be entitled to any recovery costs or any compensation of any kind in excess of the zero value listed above. By purchasing and/or using any product offered/purchased from ABX INTL. Corp, ABX Automotive and Dura-Seal you also agree that you as end user/purchaser of ABX INTL. Corp, ABX Automotive and Dura-Seal products assume all liability as to the use, misuse, and outcome of said product(s) regardless as to ownership of the vehicle you are introducing this/these said product(s) to and must disclaim the terms and conditions of this agreement to said owner of vehicle you are introducing this/these products to, if you as the end user of this/these products do not have ownership of said vehicle being repaired. Customer creditcard chargebacks of any kind associated with the purchase of our products shall be reported to: Experian, Equifax, TransUnion monitoring centers and be automatically subject to collection actions and fees. You also agree that you are not entitled to any claim, present or future against the ABX INTL. Corp, ABX Automotive and Dura-Seal companies/entities, supplier, distributor, reseller or any agent and/or employee(s) engaged in the sale of any product offered by ABX INTL. Corp, ABX Automotive and Dura-Seal and that neither the product developer, corporate owner(s), distributor(s), reseller(s), or any other person or entity supplying it nor anyone else having been involved in the creation, production or delivery of the product(s) shall be liable for any direct, indirect, or consequential or incidental damages including transportation loss or any other loss arising out of use, misuse or inability to correctly use any ABX INTL. Corp, ABX Automotive and Dura-Seal product(s).
OFFICIAL WARRANTY/GUARANTEE INFORMATION: ABX INTL. Corp, ABX Automotive and Dura-Seal provides and hereby issues you the purchaser a non-transferable "Money Back Guarantee" on all our Universal Head Gasket Sealer Kits if the kit having been properly used fails to repair your vehicles head gasket. To qualify for this money back offer and within 30 days from original purchase date in regards to Universal Head Gasket Repair Sealer Kits only, the customer must request a second (free) Universal Head Gasket Repair Kit, (shipping / Handling / etc.) must be paid by requesting customer and He/She must perform the repair a second time. If the second application fails to repair the head gasket leak, customer my request His/Her money back after having His/Her vehicle diagnosed with a blow head gasket by a licensed auto repair shop (not affiliated with the original DuraSeal customer) and test the vehicle by conducting a "Hydro-carbon" or "Compression Test". The results of the test(s) must show the vehicle continues to have a blow head gasket after having been treated with DuraSeal Head Gasket Repair Sealer and this document must be faxed to our Customer Service Dept: 305-453-9836 to qualify for a money back refund of the original purchase price only, minus any/all shipping, handling, etc. charges. Any/all guarantee/warranty requests must be advised to our office within 30 days of the original date of purchase. Custom/Special Formual Head Gasket Repair Kits offer a free replacement guarantee only within 30 days of original purchase date, (see below for inormation). Free replacement of any our Head Gasket Repair Liquids within 30 days of original purchase date shall include, Head Gasket Sealer Bottle and Extreme Powder Pack only, after 30 days customer must have His/Her vehicle diagnosed with a blow head gasket by a licensed auto repair shop (not affiliated with the original DuraSeal customer) and test the vehicle by conducting a "Hydro-carbon" or "Compression Test". The results of the test(s) must show the vehicle continues to have a blow head gasket after having been treated with DuraSeal Head Gasket Repair Sealer and this document and/or repair estimate (with the auto repair shop's letter-head/information) from the repair shop conducting the test must be faxed to our Customer Service Dept: 305-453-9836 to qualify for additional free replacements of liquid head gasket sealer after 30 days of original purchase date. All warranty and/or guarantees associated with DuraSeal Head Gasket Sealers, Oil Stop Leaks, Engine Additives, Headlight Restoration Kits, Transmission Stop Leaks and Intake Manifold Repair Kits are limited to 30 days from original date of purchase or seven free applications, which ever comes first, and expire at that time. Other products including; DuraSeal Custom/Special Formula Head Gasket Repair Kits, Liquid-Ice, DuraSeal Extreme and any DuraSeal Oil Stop Leak are not covered by money back guarantee/warranty and not past 30 days of the original purchase date by any warranty and offer a free replacement warranty only. DuraSeal reserves the right to issue free applications of any product or discontinue distribution of any free products offered on this website. You also agree that any and all replacement warranties are limited to 30 days of original purchase date on all Oil Stop Leaks, Engine Hush, Smoke Stopper, Fuel Injection Cleaners, Transmission Stop Leak and additives, Headlight Restoration Kits and Automotive Waxes. "Free Replacements” of all products shall only be sent to the original purchaser and original shipping address. The ABX INTL. Corp, ABX Automotive and Dura-Seal "Lifetime" warranty statements listed on our website and listed herein are limited to 30 days from original purchase date if past 30 days from original purchase date in regards to Head Gasket Repair Sealers only, the customer must have His/Her vehicle diagnosed with a blow head gasket by a licensed auto repair shop (not affiliated with the original DuraSeal customer) and test the vehicle by conducting a "Hydro-carbon" or "Compression Test". The results of the test(s) must show the vehicle continues to have a blow head gasket after having been treated with DuraSeal Head Gasket Repair Sealer and this document must be faxed to our Customer Service Dept: 305-453-9836 to qualify for additional free replacements of liquid head gasket sealer. To qualify for this free replacement offer, simply contact ABX INTL. Corp, ABX Automotive and/or Dura-Seal and request a second free application, (shipping and handling will be paid by the customer for any free replacement applications) to be sent to you, (as some vehicles may require more sealer to fully complete the repair). Free replacement applications in regards to all head gasket repair kits covered under warranty/guarantee include a 32oz. bottle of liquid sealer only. Other products including Dura-Seal Extreme Powder Packs and/or Liquid-Ice are not covered under warranty/guarantee and costs shall be paid by the customer if product is requested with the replacement application. If after using the second application you have still not fully sealed the head gasket leak, you may request a third application. All other products sold, offered and/or provided by ABX INTL. Corp, ABX Automotive and/or Dura-Seal including other products such as; engine block sealers, coolant additives, oil stop leaks, auto waxes, polishes, automotive scents, engine additives and/or sealers and any other product(s) listed on the ABX INTL. Corp, ABX Automotive and Dura-Seal website(s) do not offer a "Limited Lifetime Warranty", as stated on the website(s) and detailed above, but many due offer a free replacement offer minus shipping and handling, simply call customer service for product replacement details. Also due to custom mixing of special custom-mixed formulas and the shelf-life limitations of our “Custom Mixed" and/or "Special Formula" Head Gasket Sealer products no returns of “Custom Mixed" and/or "Special Formula Sealers” will be accepted for any reason as they cannot be resold by us. Most other products can be returned within 30 days of the original date of purchase, (a 25% restocking fee will apply to all credits issued) simply contact customer service for a product return authorization number. Simply call our Customer Service Dept. and if applicable, they will issue you a “Return Authorization Number” and be sure to send the authorized item(s) to us “Return Receipt”. Also, items returned without a “Return Authorization Number” will be returned back to the customer at customers expense (regarding shipping and handling fees), these re-shipping fees will be automatically accessed at that time. Shipping and handling will apply to all credits issued. Credits issued may take up to 10 to 14 days to appear on your creditcard statement. By purchasing from this website or via telephone, customer agrees to all terms and conditions listed herein. If purchasing via telephone customer agrees to visit this webpage and read the terms listed herein. We stand behind our products and are here to help. Customer support is offered 7 days a week via our Phone Support Hot-Line (706) 994-8466 during normal business hours (9am-5pm Mon-Fri. EST.) and via email. Customer Service / Order Tracking Hotline: (706) 994-8466 9am-5pm EST.
DISCLOSURE OF YOUR PERSONAL INFORMATION: We do not sell or share personally identifiable information about you to third parties with which we have advertising and none-sharing agreements. Although we use industry standard practices to attempt to achieve the stated goals of our privacy policies, as a matter of practicality we cannot and we do not promise, and You should not expect, that Your personally identifiable information or private communications will always remain private.